Octabiz Blog & News
Octabiz Joins the ElevenLabs Grants Program: More Voice for Every Small Business
Octabiz is now part of the ElevenLabs Grants Program. Here's what the grant includes, how Octabiz already uses ElevenLabs and Eleven v4, and what we're building with it next.
Matthew Truth · Co-Founder, Product Lead @ Octabiz | Ambiguity Refiner
Product notes4 min readLayaway tracking without the shoebox: hold an item, record each deposit, ring it up at pickup
Octabiz v1.20.1240 (26 October 2026) added layaways: hold an item for a customer, record each deposit, ring it up at pickup with the deposits counted, or cancel and refund or keep the deposit.
Octa Notes- Insights3 min read
What Louisville bar customers complain about, and the fixes that matter most
We analyzed 4,068 Google reviews of 146 bars, pubs and cocktail lounges in Louisville, KY. Most guests leave happy. The complaints that do appear point to a few clear operational gaps that owners can close.
Octa Insights - Insights4 min read
Why cleaning customers complain: it is the follow-up, not the cleaning
We analyzed 2,995 Google reviews of 138 cleaning and restoration businesses in Kentucky, California and New York. Ratings are very high, and most of the complaints that do appear are about replies, scheduling and…
Octa Insights 
Product notes6 min readWhat really happens in your books when you void an invoice in Octabiz
When you void an invoice in Octabiz, stock goes back, discount uses come back and refunds reverse cost of goods sold. This post covers what the release notes show and how to check it on a test sale.
Octa Notes
Product notes5 min readHow to email a refund receipt, credit note or sales receipt from Octabiz
Since v1.20.1387 (30 October 2026), Octabiz can email credit notes, sales receipts and refund receipts to the customer. Here is which one to send after a sale, a money refund or a store credit return.
Octa Notes
Product updates4 min readThe new POS report in Octabiz: each branch's register sales by day, week or month
The register's eye now opens a full POS report for each branch by day, week or month, with Yesterday, Last 7 days and Last 30 days views and free orders counted on their own line.
Octa Notes
Product notes4 min readMeeting action items in Octabiz: every to-do from a call now has a time, an owner, email and notifications
Since October 16, 2026, to-dos from a meeting in Octabiz carry a time and an owner, with email and notifications, and you can email the meeting notes and find them in Sent.
Octa Notes
Product updates8 min readHow Octabiz Moves a Small Business's Whole Website Into a New Store With Firecrawl
Pages, policies, the blog, the brand and the menus come through Firecrawl, and products come from the store platform's API. Here is how we moved Sophia's Rugs in one run, and what went wrong first.
Octa Notes
Product updates7 min readHow to stop an automation run that's going the wrong way (and what happens to the emails, approvals and half-done steps)
On 6 October we set a runaway run to cancelled by hand and watched it start again 30 seconds later. Here is how to stop an automation run in Octabiz now, and what happens to the emails, approvals and half-done steps when you do.
Octa Notes