Octabiz vs Ecwid
Ecwid by Lightspeed lets you add a store to any website or social page quickly. Octabiz adds delivery routes, estimates, business email, a team inbox and a shopper assistant.
Checked against Ecwid's pricing page and help center · Oct 3, 2026
Octabiz includes 15 of 15 features. Ecwid includes 9 of 15.
Which one fits you?
Choose Octabiz if
- You deliver with your own drivers and want routes and proof of delivery
- You want invoices, estimates and every customer email in one record
- You want business email, a team inbox and a shopper assistant in one plan
Ecwid may suit you if
- You want to drop a store into a website you already have
- You sell on many channels like Instagram, TikTok and marketplaces
What comes in the box
| Feature | Octabiz | Ecwid |
|---|---|---|
| Selling online | ||
| Online store and checkout | Included: OctaShop | Included: Instant Site or add to any site |
| Ready-made looks, no code needed | Included: Four looks to start from | Included: Ready-made site templates |
| Discount codes | Included: Percent, money off or free delivery | Included: Coupons from the Venture plan up |
| Reminder email for carts left behind | Included: Goes out the next day | Included: From the Business plan up |
| Shop in several languages | Included: English, Español, Français, العربية | Included: From the Business plan up |
| Payments & delivery | ||
| Card payments | Included: Through Stripe | Included: Lightspeed Payments, Stripe, PayPal |
| Cash, bank transfer and pay at pickup | Included: Turn each one on or off | Included: Cash on delivery, bank transfer, pickup |
| Delivery routes for your own drivers | Included: Driver app with photo and signature | Needs an app: Through the App Market |
| Running the business | ||
| Invoices and estimates | Included: Linked to orders and payments | Basic: Order invoices; no estimates |
| Customer records with every order and email | Included: One record per customer | Basic: Customer list with orders |
| Business email at your own address | Included: Send and reply from your own domain | Not included: Use a separate email provider |
| Shared inbox for the team | Included: See who is replying | Not included: Use a separate inbox tool |
| Assistant that answers shoppers | Included: Chat and voice | Needs an app: Messenger chat or App Market bots |
| Help & upkeep | ||
| Hosting, security and updates | Included: Done for you | Included: Hosted by Ecwid |
| Help from real people | Included: Chat and email | Included: Chat and email; phone on top plans |
Included: comes with the plan · Basic: a simpler version · Needs an app: add a separate app or plugin · Paid extra: costs more on top · Not included: use a different service
To run the whole business on Ecwid, you'd add 4 more tools
Each extra tool is another login, another bill and another place your customer's details live.
- Delivery routes: Through the App Market
- Business email: Use a separate email provider
- Shared inbox: Use a separate inbox tool
- Shop assistant: Messenger chat or App Market bots
With Octabiz: one login for the online store, invoices, customer records, business email, shared inbox, delivery routes, shop assistant and hosting.
Moving from Ecwid? We do it for you.
- We copy everything. Products, customers and past orders come over from Ecwid.
- You check it. Look through your new shop before anyone sees it.
- We switch your address. Your domain points to Octabiz. Nothing goes offline.
Questions about Octabiz and Ecwid
Can I move from Ecwid to Octabiz?
Yes. We copy your products, customers and past orders, then connect your web address and switch you over without downtime.
Will my store go offline while I switch?
No. Your Ecwid store stays live until your Octabiz store is ready, then we point your web address over.
Do I need extra apps for delivery or a shopper assistant?
No. Delivery routes with a driver app and an assistant that answers shoppers come in the one Octabiz plan.
Can I keep my own email address?
Yes. With Octabiz Mail your team emails customers from your own domain, and their replies land in a shared inbox next to their orders.
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